FAQs 2018-01-31T18:38:26+00:00
Chilo Promo Items FAQ-banner

Frequently Asked Questions

Here we’ve compiled answers to our most frequently asked questions concerning promo items. If you don’t find your questions below or want more information on any topic, please send us a message to get help. We will get back to you within 24 hours.

Step 1 – Once you place your order for any promo item, you’ll receive an e-mail confirmation from our representative within 24 hours, who will be taking care of your order too.

Step 2 – Once all details are set, you’ll receive a mockup of the items you’re purchasing. You can approve it to move on production, or you can change it and make improvements.

Step 3 – When all are confirmed, we will send you Proforma Invoice to sign off.

Step 4 – After receiving the PI with your signature and bank proof of deposit payment, we will start production. Remember, nothing goes into production without your approval!

Step 5 – Inspection report will be sent to you for review of the status of your order, you could approve it or fail it. And you can send your QC people for another inspection as well.

Step 6 – Once inspection is approved and balance of the order is paid, we will arrange shipping & delivery.

Step 7 – It’s up to you using your shipping agent or ours. (Warm tips: we provide door to door services for most countries, please feel free to inquiry with us if you want it to be a hassle-free purchase. You can explore more here.)

Regret to say no… We specialize in corporate merchandise (corporate promo items) and are not a retail site for individual purchasers.

Production times of promo items are listed for every product on the site. It varies according to the quantity of your order and the way of logo finishing. It also depends on the shipping method you choose. Please contact us to get personalized quote.

Our professional graphic designers will review your order to ensure you get the best product quality of your promo items possible. If anything needs fixing, they’ll email you a few options to resolve the issue (usually within 24 hours). You can choose one of the options that we provide, or ask for changes. We can help with layout, text and background removal, embroidery issues, font style and more.

AI, EPS and PDF format will be good. Don’t have any of them? No worry, send us what you have.

Simply reply and attach it to your promo items’ order confirmation e-mail and we’ll take it from there.

Yes! We will keep your artwork on file to make reordering and using your art on other promo items simple and easy!

Of course! Keep in mind however, that in some cases there is an additional charge for this service in order to get the specialized ink if an exact match is required. There are also a few products where, due to the limitations of the imprinting process, exact PMS matching isn’t possible. Your representative will help you with this. If you don’t require an exact match, but would like us to be ‘as close as possible’ – we’re happy to help.

Sure! Just let your representative know (you’ll get an e-mail from them shortly after you place your order!) and they’ll be happy to assist. Just know that additional shipping costs might occur.

We accept TT transfer, west union and Letter of Credit term for payment.

It’s hardly case we ship less than ordered. If that happens, please email us, our team will be in touch shortly to figure out how we can rectify the issue and make sure you’re happy.

You can cancel at any time prior to the order going into production. Once items have been imprinted with your logo, we can no longer accept a cancellation. If you need to change your order for any reason, please contact your representative.

Charges to create the screen, die or other necessary items to imprint your specific logo on the promo items. Please note that if you ever place an exact reorder for the same item you do not have to pay the set-up charge again!

Yes! No matter it’s the first order or reorder, you will always see a printing proof of your promo items before we proceed!

Absolutely. However, we reserve the right to inquire about promo items’ sample requests and will refuse to accommodate any request we feel is abusive. Our standard policy is that we do not charge for samples under $15.00 if you provide us with your shipping account number. Otherwise we may choose to charge you for samples.

Most of the time the minimum quantity shown is the required minimum. If you need to order more than the quantities shown please email to our representative and get additional discount.

If we use artwork you have supplied to imprint your product, you are warranting that you have unrestricted right and authority to use and distribute that artwork.

If you’re unhappy with your order because the product is defective or ‘not as promised’ or the imprint quality isn’t ‘spot on’ just contact your representative and we’ll rerun your order or refund your money. We are in this for the long-term and will work with you to make sure you’re 100% satisfied.

If we miss your event because we didn’t ship on the date we agreed with you, your order is FREE.

Imprint options are the various methods in which your promo items can be branded with your logo. Here are some popular ways: Screen print, Deboss, Emboss, Dome, Embroidery, Foil Stamp, Laser Engraving, Heat Transfer, Pad Print, Color Stamp, Color Fill, Digitizing, 4 Color Process.

No problem. Just provide your 3rd party billing account number during the Order Confirmation process and we’ll take care of it for you.

We prefer to ship by sea or by air. Express by DHL, UPS, or Fedex are welcomed too. It’s up to you.

Still Need Help?

Please leave us a message, will get back to you within 24 hours.